Single Estate Tea Since 1933
Single Estate Tea Since 1933
CAMERON VALLEY TEA
Terms & Conditions – BTE Activities
Cameron Valley Tea Estate
Terms & Conditions – BTE Activities
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1 General Agreement
- 1.1. By making an online booking for our transportation services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, including all applicable policies set out herein.
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2 Pricing and Currency
- 2.1. All prices displayed and all transactions are quoted and processed in Malaysian Ringgit (MYR).
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3 Operating Hours
- 3.1. Walk-In & Buggy Transportation: Operating hours are 9:00 AM to 6:00 PM, applicable on both weekdays and weekends.
- 3.2. ATV Transportation: The last ATV ride departs at 6:00 PM. The final booking slot is 5:00 PM.
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4 Booking Processing
- 4.1. Bookings will only be confirmed after full payment has been successfully verified. No booking will be processed until payment confirmation has been received.
- 4.2. For online bookings, a minimum of 10 participants (pax) is required. To secure your preferred date and time slot, full payment for the selected package must be made at the time of booking.
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5 Slot Availability & Waiting Period
- 5.1. Customers are required to arrive at the designated pickup location at least 10 minutes before their scheduled transportation service. Late arrivals may result in delays or the inability to board the booked service.
- 5.2. Arriving at least 10 minutes before your scheduled time helps us manage customer flow efficiently, particularly during weekends, peak hours, and public holidays, ensuring a smoother experience for all guests.
- 5.3. Waiting times may vary depending on customer volume. On weekdays, waiting times are generally shorter, while weekends and public holidays may experience longer waiting periods due to higher demand. Customers are therefore advised to arrive at least 10 minutes before their scheduled booking time to ensure a smooth boarding process.
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6 Cancellation Policy
- 6.1. Cancellation: Refer to the “Refund Period and Eligibility” section in Refund Policy page.
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7 Booking Modifications & Weather
- 7.1. Due to unpredictable weather conditions in Cameron Highlands or other unforeseen operational circumstances, your online booking may be eligible for rescheduling. If rescheduling is required, we will offer the next available date or time slot, subject to availability. For assistance or enquiries, please refer to the "Contact Us" section on this website.
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8 User Responsibilities
- 8.1. By using our services, you represent and warrant that:
- All information provided during registration or booking is true, accurate, complete, and up to date.
- You will promptly update your information, including your email address and contact details, to ensure its continued accuracy.
- Your use of our services complies with all applicable laws, regulations, and these Terms and Conditions.
- 8.2. If you register for an account, you will be required to create a password. You are solely responsible for maintaining the confidentiality and security of your account credentials.
- 8.3. You agree not to share your account, username, or password with any other person, or use the account or credentials of another user without authorization.
- 8.4. You must notify us immediately if you become aware of, or suspect, any unauthorized access to or use of your account or password.
- 8.5. You acknowledge and agree that you are solely responsible for all activities conducted through your account unless such activities result from our negligence or a security breach within our systems.
- 8.1. By using our services, you represent and warrant that:
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9 Termination of Service
- 9.1. Cameron Valley reserves the right to suspend, restrict, or terminate your access to the website or our services, with or without prior notice, under the following circumstances:
- A change in applicable laws, regulations, or statutory requirements prevents or limits our ability to provide the website or services.
- An event beyond our reasonable control prevents us from operating the website or providing the services, including but not limited to technical failures, system maintenance, capacity constraints, network interruptions, or communication failures.
- We reasonably believe that you have misused, abused, or engaged in fraudulent, unlawful, or unauthorized use of the website or services, or have otherwise breached these Terms and Conditions.
- 9.1. Cameron Valley reserves the right to suspend, restrict, or terminate your access to the website or our services, with or without prior notice, under the following circumstances:
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10 Privacy & Data Collection
- 10.1. We collect personal data such as:
- Name, email address, phone number, payment details.
- Device information and browsing behavior via cookies.
- 10.2. Your personal data is used to:
- Process and confirm your booking.
- Improve the website experience.
- Communicates promotions, offers, and updates (if you opt in).
- 10.3. Data Protection:
- Cameron Valley is committed to protecting your personal information and implements appropriate security measures, including Secure Sockets Layer (SSL) encryption for online payment transactions, to safeguard your data during transmission.
- While we take reasonable steps to maintain the security of our website and systems, no method of electronic transmission or data storage can be guaranteed to be completely secure. Customers are therefore responsible for safeguarding their account credentials, including their username and password, and should not share them with any third party.
- 10.1. We collect personal data such as:
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11 Sharing of Information
- 11.1. We may share your personal data with third parties to provide services related to your booking, such as:
- Payment processors (for payment verification).
- Legal authorities (if required by law).
- We do not sell your personal data to third parties.
- 11.1. We may share your personal data with third parties to provide services related to your booking, such as:
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12 Customer Rights
- 12.1. You have the right to:
- Access and update your personal data.
- Request deletion of your personal data (subject to legal obligations).
- opt out of marketing communications at any time by clicking “unsubscribe” in our emails or by contacting us.
- 12.1. You have the right to:
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13 Cookies & Tracking
- 13.1. Our website uses cookies to:
- Enhance your browsing experience.
- Analyze site traffic.
- By using our website, you consent to the use of cookies. You can manage your cookie settings through your browser.
- 13.1. Our website uses cookies to:
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14 Refunds and Returns
- 14.1. Refer to the “Refund Policy” section in Refunds Policy page.
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15 Right to Modify Terms
- 15.1. We reserve the right to amend, modify, or update these Terms and Conditions, policies, and procedures relating to transportation services for BTE activities at any time without prior notice. Any changes will become effective immediately upon being published on our website. Customers are encouraged to review these Terms and Conditions periodically to stay informed of any updates.