Single Estate Tea Since 1933
Single Estate Tea Since 1933
CAMERON VALLEY TEA
Refund Policy – BTE Activities
Cameron Valley Tea Estate
Refund Policy – BTE Activities
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1 Refund Period & Eligibility
- 1.1. The cancellation request must be made at least 24 hours before the scheduled transportation service.
- 1.2. A copy of the receipt or payment confirmation, showing the original mode of payment used during booking, must be provided.
- 1.3. The booking confirmation email received at the time of booking must be included as proof of the reservation.
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2 Refund Policy
- 2.1. Once your refund request has been received and recorded, you will be notified of the status of your refund application.
- 2.2. If your refund request is approved, the refund will be processed to your bank account post collecting the bank details from your end. (PayPal payments can be processed to the source if requested by customer).
- 2.3. The time required for the refund to be credited may vary depending on your bank or payment service provider.
- 2.4. Transportation services require a minimum of 10 passengers (pax) per trip. If fewer than 10 passengers are booked for your selected time slot, the transportation service will still operate. However, any price difference resulting from the reduced number of passengers is non-refundable, and no alternative compensation or adjustment will be provided in accordance with our policy.
- 2.5. Refunds may be granted on an exceptional basis if transportation services are affected by adverse weather conditions and you are unable to accept any available rescheduled time slots or alternative arrangements offered by us.
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3 Payment Gateway & Transaction Fees
- 3.1. Payments made through payment gateways, including PayPal and Fiuu, may be subject to transaction and processing fees charged by the respective payment service providers.
- 3.2. For approved refunds, the refundable amount will be processed in accordance with the policies of the respective payment provider and any applicable transaction or processing charges.
- 3.3. Please note that certain payment processing or transaction fees may be non-refundable, depending on the terms and conditions of the respective payment service provider.
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4 Non-Returnable Policy
- 4.1. Refer to the “Waiting Period” section in Terms & Conditions page.